Refund policy

Your Satisfaction Is Our Priority 💙

At Tynex, we are committed to providing quality products and an exceptional shopping experience. If you're not completely satisfied with your purchase, we're here to help make things right.

30-Day Return Policy

We offer a 30-day return window from the date your order is delivered.

To qualify for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include proof of purchase or order confirmation.

Returns that do not meet these conditions may not be eligible for a refund.

How to Request a Return

To initiate a return, please contact our support team at:

Email: support.tynex@gmail.com

Please include the following information in your email:

Order number
Full name
Reason for the return
Photos of the item (if damaged, defective, or incorrect)

Our team will review your request and provide the next steps.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

We sincerely apologize if your order arrives damaged, defective, or incorrect.

If you experience any of these issues, please contact us within 7 days of delivery with clear photos of the item and packaging. We will gladly arrange a replacement or provide a full refund where applicable.

Exchanges

We currently offer exchanges for items that arrive damaged, defective, or incorrect.

To request an exchange, please contact our support team and we will be happy to assist you.

Non-Returnable Items

For hygiene, safety, and quality assurance reasons, certain products may not be eligible for return once opened or used.

Gift cards, downloadable products, and personalized items (if applicable) are also non-refundable unless required by law.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

The item arrived damaged.
The item is defective.
The wrong item was received.

Original shipping charges are non-refundable unless the return is the result of our error.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

Check your bank account again.
Contact your credit card provider or bank, as processing times can vary.
If you still have not received your refund, please contact us at support.tynex@gmail.com